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Whether you purchased a Guard Dog product from one of our fine authorized retailers or from us and you are not completely satisfied with the overall purchase, we will exchange it for another item to your complete satisfaction. 

Simple product exchange process

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Customer buys Guard Dog Security product from an authorized retailer

 
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Customer has buyer's remorse over product size, color or functionality

 
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Customer contacts
guard dog
customer care

 
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We listen and happily recommend an alternate product for you

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Product is shipped back to Guard Dog

See shipping and exchange policy

 
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We replace your purchased item for the one you desire more

 
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We send you back your replacement product free of charge!

 
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Equivalent exchange policy

HOW IT WORKS

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Customer buys from an authorized retailer

 
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Customer decides to utilize our 100% Satisfaction Policy

 
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Product value is equivalent to retail price on Guard Dog Security website and is exchanged accordingly

 

Shipping and exchange policy

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30 Days

of purchasing the product

We will provide you with completely free shipping to us and back to you!

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60 Days

of purchasing the product

You are responsible for shipping the product to us, but we'll ship it back to you for free!

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60 Days

of purchasing the product

100% Satisfaction Policy expires. However, for any product defects you may always utilize our Guard Dog Lifetime Warranty.

Item must be free of any aesthetic defects, product damage or wear and tear. When shipping the product back to us, customer is responsible for ensuring product is packaged securely to prevent in-transit damage.