Lifetime Warranty FAQ

All Guard Dog Security products are covered under our industry-leading Guard Dog Lifetime Warranty. This generous program allows you to buy our products with the confidence you deserve when purchasing a self-defense/security product. You must register your product within 30 days of purchase and submit proof of purchase. Register your product here: https://guarddog-security.com/pages/register

In the event of any product defect, contact us with a warranty claim so we may repair or replace your product with a fully functional one. Submit warranty claims here: https://guarddog-security.com/pages/file-a-warranty-claim

Our Guard Dog Lifetime Warranty applies to ALL Guard Dog Security products that were purchased from authorized channels and registered on our website within 30 days of purchase. Our lifetime warranty exemptions include:

  • One year warranty for holsters or batteries of any type used in connection with products furnished.
  • Product malfunction or failure as a result of misuse, modifications, alterations, improper installation, maintenance or storage, product disassembled, torn backpacks or broken flashlight lenses.
  • You must physically have your product when filing a warranty claim, so please do not throw away defective products.
  • For additional product-specific warnings and/or usage instructions that may void your warranty, please see the back of your product manual.

Stun Gun FAQ

It is recommended that you have your stun gun out and ready when walking in a potentially dangerous area such as a dark parking lot.

Our rechargeable flashlights/stun guns are equipped with either a built-in or removable rechargeable lithium ion battery. Specific battery types vary by product.

Charge time varies by product, but should range between 6-10 hours

We do not recommend the use of any other battery type, other than what is provided to you or from a recommended source. You may purchase replacement batteries from Guard Dog Security. Inserting non-authorized batteries will void your Lifetime Warranty.

The LED charging indicator will turn ON/red and remain ON/red to indicate a successful charge, even after a successful charge is complete. Other models may vary by charging functions.

Many Guard Dog Security products are equipped with an overcharge prevention mechanism, which prevents the product from malfunctioning for prolonged charging. However, to increase the life of your product, we recommend to only charge as needed.

We recommend that your flashlight/stun gun be recharge about 1-3 times per month depending on product usage.

a. Stun guns require physical contact on the assailant, typically within arm’s length distance. Stun guns do not require registration. Guard Dog stun guns are designed to be practical for your everyday carry.

b. Taser™ is a brand of device that can be fired from long distances and are considered lethal in some cases. In most cases, you are required to have a CWL license to carry one and to register the product upon purchase. Generally, carrying a Taser™ everywhere you go may not be practical.

This devices are intended to work on contact. Please note that due to the concealed nature of the stun gun probes, it is common that only one probe will seem to fire at once. This is not a defect.

To further test, please carefully place a sheet of paper connecting the two probes, or placed on top of the probes, and you will notice both will spark.

The best points of contact are anywhere between the neck and hip area. The nerve centers at those points give the strongest result. Common pressure points include:
• hip
• torso
• underarms
• thighs
• behind the knees

The situation you are facing is not related to a defective unit. There is a reported misprint on select batches of instructions. The red light simply indicates the unit is charging successfully, the light will remain on until unit is unplugged.

Whether or not the stun gun penetrates through clothing depends on the types of clothing and the amount of layering involved. For example, the stun will penetrate a standard t-shirt. However, it may not penetrate a military grade jacket. For the average assailant, it will likely suffice.

This is normal, the sliding switch is made to detach. We will be happy to send out a few replacements, just in case you encounter this again. To prevent future issues, put a dab of superglue in the well of the cover before replacing.

Pepper Spray FAQ

All Guard Dog pepper sprays are highly effective for distance defense. The liquid in our pepper sprays is not only harmful to an assailant eyes, but is highly irritating to the human skin and respiratory system as well.


GUARD DOG PEPPER SPRAY FACTS:

• Laboratory tested

• Shoots 16 feet

• Same ingredients used by law enforcement

• UV dye for assailant verification

If accidental contact is made, rinse the point of contact thoroughly with water, preferably with milk if available, as this will help to reduce the pain and duration.

Protected 4 Life is our exclusive FREE pepperspray replacement program.

In the event you have to use your pepper spray in self defense, we will replace it for free with documentation of use by law enforcement or security professional. Registration upon purchase is required. --> Click here to sign up <--

Signing up for Protected 4 Life is free and fast. Just have your pepperspray and receipt handy. --> Click here and be directed to the submission form.

Bulletproof FAQ

SPOT CLEAN ONLY. Do NOT wash your backpack in a washing machine or dryer in dryer.
• Use mild soap (no fragrances or additives).
• Soft nylon bristled bush (ex: toothbrush).
• Use lukewarm water and brush sparingly.
• Hang the bag in the shade or indoors, not in direct sunlight (UV light may degrade the fabric).
• Zippers may need occasional cleaning to remove fine sand, dust and other particles. Be careful not to scrub as many zippers have water-resistant coatings.

All Guard Dog bulletproof products are LEVEL IIIA certified 

All Guard Dog Security bulletproof products have been tested according to the National Institute of Justice standard NIJ-STD-0108.01 Level IIIA by a nationally-recognized testing facility. Please note that these results in no way implies product certification, approval, or endorsement by the NIJ or any government authority. (NIJ doesn't test or certify any backpacks or clothing other than bulletproof vests for law enforcement)

• The outside material is Nylon in various combinations depending on the model
• “Kevlar-like” material used in backpacks is Polyethylene https://pslc.ws/macrog/pe.htm

Battery & Charging FAQ

Our rechargeable flashlight/stun guns are equipped with either a built-in or removeable rechargeable lithium ion battery. Specific Battery types vary by product.

We do not recommend the use of any other battery type, other than what is provided to you or from a recommended source. You may purchase replacement batteries from Guard Dog Security. Inserting non-authorized batteries may void your Lifetime Warranty.

Rechargeable batteries are warrantied for one year, not covering lifecycle usage and wear and tear.

The image on the website is a stock battery.  If you’d like to make sure you get the correct battery for your unit, make sure to leave a note with the model stun gun/tactical light or color battery in the notes section during the check out process.

Charge time varies by product but should range between 6-10 hours for first time. Then 2-4 hours.

The LED charging indicator will turn ON/red and remain ON/red to indicate a successful charge, even after a successful charge is complete. Models may vary by charging functions.

Many Guard Dog Security products are equipped with an overcharge prevention mechanism, which prevents the product from malfunctioning for prolonged charging. However, to increase the life of your product, we recommend to only charge as needed.

We recommend that your flashlight/stun gun be recharge about 1-3 times per month depending on product usage.

Orders & Shipping FAQ

Unfortunately, we do not ship outside of the United States at this time.

Laws & Legalities FAQ

Visit our Laws and Legalities page for more information.

New Here?

Signup for exclusive deals and save 10% site-wide today!